Communication – Skills

The following list identifies the Skills evidence you will need to collect for your e-portfolio. Be able to show communication using verbal, written and digital formats at least once for each and adapting communication style in at least two situations. Read More …

Session 3 – Challenging Conversations

This session will explain how to handle challenging conversations. Once you have read the session, complete the quiz and the Q&A. You can use the Q&A as revision for your ILM and EPA knowledge test. Should you wish to extend Read More …

Session 2 – How to Chair Meetings

This session will explain how to chair a meeting. Once you have read the session, complete the quiz and the Q&A. You can use the Q&A as revision for your ILM and EPA knowledge test. Should you wish to extend Read More …

Session 1 – Forms of Communication

This session will explain different forms of communication. Once you have read the session, complete the Q&A. You can use the Q&A as revision for your ILM and EPA knowledge test. Should you wish to extend your knowledge further on Read More …