Operations or Department Manager

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The aim of this apprenticeship is to provide learners working in an organisation with the leadership and management knowledge and skills required to progress in their career and on to further study.


Referencing is an important part of academic work. It puts your work in context, demonstrates the breadth and depth of your research, and acknowledges other people’s work. You should reference whenever you use someone else’s idea.

We have put together a guide on how to get started with referencing:


Each named section includes resources that will teach you what you need to know. You will be provided with a range of resources. The session will direct you. The role of the resources is to build your knowledge to support your learning and to prepare you for your formal assessments, which is listed within each section. There is also a supporting document that explains the skills you will need to demonstrate for that topic and identifies typical evidence that can collected.

Please inform your Skills Coach of any completed activities, including assessments and gathering of skills evidence.

Safeguarding Training Booking Form

Sexual Consent Training Booking Form

Bookable Functional Skills Session

Problem Solving and Decision Making

EPA Mock Knowledge Test and Work-based Project

Added Value, Stretch and Challenge and Professional Development