Communication – Masterclass (Month 5)

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This session will allow you to develop the knowledge, skills and behaviours to:

1. Identify and explain different forms of communication

2. Compare communication forms and review their strengths and weaknesses

3. Analyse impact of poor communication to organisations

4. Examine communication models

5. Discuss the role of communication within meetings

6. Role play challenging conversations and handling conflict including reasons and legislation

Session

Session-Plan-CommunicationDownload
Session-Presentation-GPSTLDownload
1.-Starter-Activity-Forms-of-Communication-1Download
2.-Written-forms-of-communication-1Download
3.-What-Type-of-Written-Communication-1Download
4.-Verbal-Communication-Activity-1Download
5.-Questioning-Types-1Download
6.-What-Does-Organising-a-Meeting-EntailDownload
7.-Meeting-Agenda-TemplateDownload
8.-Handle-Difficult-Employees-Role-PlayDownload
9.-Holding-Challenging-ConversationsDownload
10.Techniques-for-Managing-Challenging-Conversations-ScenariosDownload
11.-Poor-Sickness-Record-Role-Play-ActivityDownload
Quiz-Chairing-a-meetingDownload
Quiz.-Challenging-Conversations-and-Constructive-FeedbackDownload
Quiz.-Speaking-Listening-and-QuestioningDownload
Quiz.-Written-Forms-of-Communication-Download