The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.
Behaviours
Behaviours are the mindset, attitudes and approaches required to learn new knowledge and apply new skills. There should be many opportunities in the workplace for you to develop the anticipated behaviours that are required as a Business Administrator. Remember, you will be judged on your behaviours at end-point-assessment (EPA). Review the following behaviours and start to work on developing and showcasing these at every opportunity.
These are the behaviours expected of all Business Administrators carrying out their role:
| Behaviour | How this contributes to your workplace culture |
|---|---|
| Professionalism | Behaves in a professional way. This includes: personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders. Adheres to the organisation’s code of conduct for professional use of social media. Acts as a role model, contributing to team cohesion and productivity – representing the positive aspects of team culture and respectfully challenging inappropriate prevailing cultures. |
| Personal qualities | Shows exemplary qualities that are valued including integrity, reliability, self-motivation, being pro-active and a positive attitude. Motivates others where responsibility is shared. |
| Managing performance | Takes responsibility for their own work, accepts feedback in a positive way, uses initiative and shows resilience. Also takes responsibility for their own development, knows when to ask questions to complete a task and informs their line manager when a task is complete. Performs thorough self-assessments of their work and complies with the organisation’s procedures. |
| Adaptability | Is able to accept and deal with changing priorities related to both their own work and to the organisation. |
| Responsibility | Demonstrates taking responsibility for team performance and quality of projects delivered. Takes a clear interest in seeing that projects are successfully completed and customer requests handled appropriately. Takes initiative to develop own and others’ skills and behaviours. |
Resources
Induction
Bookable Safeguarding Taught Session
Bookable Taught Sessions
Added Value, Stretch and Challenge and Professional Development
Information, Advice and Guidance
Handbooks and Resources
Practice EPA Knowledge Test
Bookable Functional Skills Sessions
Bookable Sexual Consent Session
Stretch and Challenge – from Pass to Distinction
Keep reflecting on these questions throughout your apprenticeship journey. It is important to test your level of comptence in the following questions. Being able to confidently evidence each of these questions through portfolio interview, or project interview will enable you to achieve your apprenticeship at distinction level.
Is able to consistently demonstrate they can use IT packages and can provide varied, quality examples. Is able to perform tasks relevant to their role using IT packages and can
coach others in using IT.
Records are consistently accurate
and confidential. Recommendations
are insightful, clearly recorded and results in a clear benefit to the organisation. Offers to coach others and good performance is recorded in feedback
Decisions are timely and consistently show good judgement. Decisions are continuously made
by thoughtfully considering different
information and the risks of any action. Decisions are full evidenced and justifiable. Consistently behaves and seeks advice in a mature way
Influences managers as well as peers. Constructively challenges managers, as well as peers, when necessary. Proactively offers to
coach others and has had good performance recorded in feedback
Communication is consistently clear,
both written and verbally. Champions an appropriate choice of communication channels. Consistently answers queries from both inside and outside of the organisation in a confident way
Takes ownership for work and applies processes for checking work.. Work is consistently accurate and meets the agreed outcomes. Recommends and implements process improvements. Proactively offers to coach others in an area of work and communicates requirements for work
Makes plans that efficiently maximise resources and personally ensures results are achieved. Improves the management of resources e.g. identifies cost savings or process improvements. Is proactive in taking responsibility for
areas of logistics and has excellent
examples to demonstrate this
Plans and manages a significant project and can describe what made it a success. Demonstrates strong leadership skills when managing a project. Understands and is able to apply a strong grasp of project management tools and principles
Shows a thorough understanding of the organisation’s purpose, aims and way of working, putting it in context of the wider economy and political environment
Understands the structure of the
organisation and is able to discuss how different teams support each other. Understands the contribution their work makes and promotes its value. Identifies their role within the team and is able to compare their skills with others
Understands and follows the principles of stakeholder management. Goes beyond
expectations to build constructive relationships with stakeholders
Shows a thorough knowledge of
relevant laws and regulations and
consistently follows them. Champions adherence to relevant
laws and regulation within the
organisation
Understands and promotes the
organisations internal policies
Knows the fundamentals of business, can relate them to their administrative occupation and show how they make an impact
Understands and follows organisational processes and promotes them adherence and improvements. Able to identify inefficiencies or ineffectiveness in a process and support on successful implementation
Shows a deep understanding of the
external factors facing the organisation and how they relate to their role. Seeks additional information about how those factors are developing
Is a role model employee, showing
professionalism in their conduct,
punctuality, presentation and
respect for others, irrespective of
background; even in difficult
circumstances. Can be relied upon to represent the team and be an
ambassador for the organisation
Always shows integrity, reliability,
positivity and self- motivation and successfully encourages others to show more of these qualities
Shows a strong personal responsibility for all aspects of their work and can work with minimal supervision, whist adhering to policies, procedures and standards.Takes feedback on
board and continually assesses the quality of their work
Accepts change, evaluates the impact of any change and seeks to use it to improve their work
Role model who takes personal responsibility for themselves and peers. Aims to deliver work within targets and deliver more than required in their role. Proactively seeks opportunities to develop themselves and shares this learning with others